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My Studio PIN Is Invalid. What Do I Do?

Your Studio PIN allows you to speak with our Customer Care team via phone seven days a week, 9:30 AM-8:30 PM EST. Studio PINs are valid for one (1) year from the date of purchase of the Studio software or hardware unit.


If you believe that your Studio support PIN has expired less than a year after your hardware or dongle purchase, contact us with your product's serial number and attach a receipt or invoice from your purchase for our team to investigate.


If you have owned your Studio hardware product or dongle for more than a year and you would like to renew your Studio PIN, please contact us with your product's serial number. PIN renewals are available for $499 per year.


Please note that renewing your Studio hardware PIN does not extend Studio's one (1) year warranty. Learn more about Studio's warranty here.

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