If you attempt to launch Livestream Studio and it crashes before the opening splash screen finishes loading, you may be missing important Windows components.
Please check the following:
- Ensure that Windows is fully-updated.
- Check that Livestream Studio has been installed under the Administrator account on your computer.
- Make sure you have installed Visual C++ 2013 Redistributable Package x64 on your computer.
Windows 10 Users
If you experience this behavior, it may be due to having Windows 10 N or Windows 10 KN editions installed. These versions do not come with the Windows Media Feature Pack, which is required in order for Livestream Studio to run. You can download the pack from Microsoft's website here.
We have only encountered this behavior on Windows machines. If you experience this while using Studio on macOS, please contact us to investigate.