In order to use remote cameras in Livestream Studio, you must make sure you have Bonjour service installed and activated on your Windows computer. Remote cameras will not work without Bonjour running.
Bonjour is pre-installed on Studio hardware units (e.g. HD31, HD51, HD550, etc.). Customers who only purchased the software should have gotten a prompt to install it.
To install Bonjour manually, click here and click Download.
Once the software has finished downloading, open the installation wizard.
Follow the on-screen prompts to complete the installation.
To ensure Bonjour is running, first make sure Studio is closed. Then open the start menu and type Services. Click the Services icon that appears at the top of the menu.
Look for Bonjour Service in the menu and select it.
Right-click it and click Restart.
Close out the menu and relaunch Studio. Remote cameras on your network should now be detected by Studio.