There are a number of troubleshooting steps to take if you keep receiving an error message when attempting to pair your Broadcaster mini to your account.
- Check Bluetooth. Make sure it's turned on and working properly. If possible, try testing a Bluetooth connection with another Bluetooth device (e.g. a speaker).
- Try a different WiFi network. There could be an issue with the one you are attempting to connect to, whether it be a weak connection or too many other devices using it. You should try this step at least for testing purposes.
- When in doubt, perform a factory reset, and try the above steps again.
If you've attempted to pair multiple times and have not had success, please contact Customer Care.