Where your support PIN lives depends on whether you have phone support via your platform subscription or through a Livestream Studio one-time purchase.
Once you've launched Livestream Studio, open up your settings in the upper right hand corner by clicking on the gear wheel icon.
This will open up your general settings. Click the Support tab and you'll find your support PIN as well as the contact info for our support line.
If you are unable to turn on your Studio unit to get the PIN from the software, you can also get the PIN by looking at the product's serial number.
All Livestream products have UPC codes that identify a certain group of items (HD51, Software, etc). However, our products also have serial numbers that go on the outside of each box to identify specific units within the larger group.
Livestream serial numbers are 14 digits long. The numbers may look completely random, but they are not. They all have specific prefixes, suffixes, and PIN numbers hidden inside for identification purposes.
The middle 8 digits are the unique Studio PIN programmed onto the Studio dongle. This is the PIN associated with your Studio system which you can dial in when calling Support.