If you continually experience issues streaming with Livestream Studio, the best way to troubleshoot with our customer support team is to report a problem and send logs via Studio.
If you are accessing Studio via your Vimeo or Livestream account login, go to Settings: My Account and select Report Problem.
If you are accessing Studio on a legacy hardware unit (e.g HD31, HD51, HD550) or via a red USB dongle, then navigate to Settings: Support and select Report Problem.
Fill in the required information and make sure Include logs and debug information is checked. Then click Send. Our team will respond as soon as possible.