Send Studio Logs to Customer Support – Livestream

If you continually experience issues streaming with Livestream Studio, the best way to troubleshoot with our customer support team is to report a problem and send logs via Studio.

If you are accessing Studio via your Vimeo or Livestream account login, go to Settings: My Account and select Report Problem.

Studio settings on the my account tab, highlighting the report problem button.

If you are accessing Studio on a legacy hardware unit (e.g HD31, HD51, HD550) or via a red USB dongle, then navigate to Settings: Support and select Report Problem.

Studio settings on the support tab for legacy hardware units, highlighting the report problem button.

Fill in the required information and make sure Include logs and debug information is checked. Then click Send. Our team will respond as soon as possible.

the report problem form, highlighting the checkbox labeled include logs and debug information