In order to use remote cameras in Livestream Studio, you must make sure you have Bonjour service installed and activated on your Windows computer. Remote cameras will not work without Bonjour running.
Bonjour is pre-installed on Studio hardware units (e.g. HD31, HD51, HD550, etc.) and is always running on Mac systems. Customers using a Studio license on their own Windows PC may have gotten a prompt.
If you need to install Bonjour manually:
- Go to Apple's support site and click Download.
- Once the software has finished downloading, open the installation wizard.
- Follow the on-screen prompts to complete the installation.
To ensure Bonjour is running, first make sure Studio is closed. Then open the start menu and type Services. Click the Services icon that appears at the top of the menu.
Find Bonjour Service in the menu. Right-click on it and select Restart.
Close out the menu and relaunch Studio. Remote cameras on your network should now be detected by Studio.