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Video inputs appear in the wrong order

This feature is only available on legacy Studio hardware products (HD51, HD510, HD550).

Some customers using some Livestream Studio hardware products (HD51/HD510/HD550) have noticed their inputs not appearing in the multiview in the correct order. Livestream Studio includes an input calibrator for these specific units that can resolve this issue.

Calibration is project-based. If you create a new project, you may need to calibrate your input sources again.

In Livestream Studio, click on the gearwheel to open settings, then click Inputs. A link to the Livestream Inputs Calibrator will be at the bottom of the window.

studio input settings menu highlighting the inputs calibrator option

Customers using the HD31 will need to open the tool manually by opening the File Explorer and navigating to Program Files (x86) -- > Livestream Studio Launcher ---> LSDeviceOrderCalibration. This tool is not compatible with other computers running Livestream Studio software. 

An alert window will appear prompting that Livestream Studio will close. Click OK.

 

When Livestream Studio closes, a new alert window will appear that will prompt you to unplug all of your cameras from all of your Blackmagic Design devices. After you do this, click Start Calibrating.

inputs calibrator welcome message with the option to start calibrating

Select your preferred input type, either HDMI or SDI. You will only need one camera for this process, so if you are alternating input types, choose whichever one you are using the most. Then click Next.

input calibrator message prompting to choose either HDMI or SDI, followed by Next.

If you haven't disconnected all of your cables yet, do so now. Then click Done.

inputs calibrator prompting to disconnect all input cables, then click the done button.

Connect a camera to In 1 on your system. The calibrator will indicate when it has detected it and completed calibrating it.

input 1 calibrating
input 1 detected and donw calibrating

The calibrator will automatically prompt you to move to the next input. Unplug your camera from In 1 and plug it into In 2. Repeat this for all installed Blackmagic Design cards.

 

After you've gone through all inputs, the calibrator will inform you that calibration is complete. Click Save and Livestream Studio will reopen with your inputs in the proper order.

calibration complete with the option to click save.
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