Contact Us

How Do I Contact Support?

If you have any questions or issues regarding Livestream or any Livestream product, there are a few ways to contact our team.

Log in to your Livestream account and visit Click Contact Us in the upper right corner.

All customers regardless of plan type can open a ticket with our team at any time using the drop-down form on this page. We recommend being logged into your Livestream account when submitting a ticket to ensure you get an efficient response.


If you have phone support access, you will see the phone contact information to the right of the contact form. Call +1 (646) 490-1679. When prompted, dial 1 for Support. Enter your PIN followed by the pound key. This PIN is unique to your account or Studio product and should not be shared with anyone. 

Call +61 1800 114 456 for APAC phone support.

Depending on your business needs, you may be interested in additional support. We offer enterprise support tiers so you can find a package that fits your needs and your budget. 


Gold Platinum

Included in your Vimeo Enterprise or Livestream Enterprise plan Ideal for organizations with global teams
Everything in Gold + onsite support and rapid response SLA
Named Contacts
4 6 12
Web/Email Support
24/7 24/7 24/7

Phone Support 

(incl. Call Me Now)

9am-9pm ET or 9am-6pm GMT */ 9 am- 9pm AEST** 24/7 24/7
Schedule Support Calls
Yes Yes Yes
Live Workflow Review
No Yes Yes
Live Event Support
n/a 1 3

Health Check

(Review summary of frequent support issues)

n/a Once a year Every 3 months
Dedicated Enterprise Support Specialist
No No Yes
Onsite Support
n/a n/a 1
 SLA for First Response Time
Urgent 1 business hour 1 hour 30 minutes
Important 3 business hours 3 hours 1 hour
Standard 6 business hours 6 hours 2 hours

* For customers based in Europe.

** For customers based in the APAC region.


If you are interested in upgrading your account to add more features including phone support, please contact our sales team by calling 1 (877) 977-8732 or go to our pricing page and click 'Request Demo' under Enterprise.

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