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API: What Does the 403 Error Mean?

I'm getting this error: {"code":403,"message":"You are making an API request which is only permitted to use secure tokens."}

  • You must use a secure token for m3u8 playback requests, as they are required to be done client-side. 

I'm getting this error: {"code":403,"message":"You are not authorized to access this account"}

  • Please make sure you are using the proper API Key and Client ID from your API Dashboard (this is not the same as your account ID). 

I hit my rate limit.

  • Please contact your account manager to raise your API call limit. If you don't know who your account manager is, please contact Customer Care.
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