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Can't Access Studio From Login Window

Some customers who access Livestream Studio via a subscription (rather than a USB dongle or hardware unit) have encountered a constant spinning wheel and cannot get past the first login window to access the software interface.

If you experience this, there are a few steps to take that can resolve this:

  • Check that Windows is fully up to date. Some customers have resolved this issue by simply running Windows updates.
  • Clear your Internet Explorer SSL state. We have specifically seen clearing browser cache in Internet Explorer help resolve this issue.
    1. To access the Delete Browsing History dialog:
      • If you are using Internet Explorer 8, on the Tools menu, click Internet Options.
      • If you are using Internet Explorer 9 or 10, click the gearwheel icon, and then click Internet Options.
    2. Click the Content tab.
    3. Click Clear SSL state, and then click OK.
  • Clearing your cache in Internet Explorer as instructed on this webpage has helped with this issue in the past as well.

We have only encountered this behavior on Windows machines. If you experience this issue while using Studio on macOS, please contact us to investigate.

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