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Can't Access Studio From Login Window

Some customers who access Livestream Studio via a subscription (rather than a USB dongle or hardware unit) have encountered a constant spinning wheel and cannot get past the first login window to access the software interface.

If you experience this, there are a few steps to take that can resolve this:

  • Check that Windows is fully up to date. Some customers have resolved this issue by simply running Windows updates.
  • Clear your Internet Explorer SSL state. We have specifically seen clearing browser cache in Internet Explorer help resolve this issue.
    1. To access the Delete Browsing History dialog:
      • If you are using Internet Explorer 8, on the Tools menu, click Internet Options.
      • If you are using Internet Explorer 9 or 10, click the gearwheel icon, and then click Internet Options.
    2. Click the Content tab.
    3. Click Clear SSL state, and then click OK.
  • Clearing your cache in Internet Explorer as instructed on this webpage has helped with this issue in the past as well.
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