If are simulcasting to YouTube and seeing a message similar to the example below, it is likely that there is a settings mismatch between your YouTube event and your encoder. There are a few ways to resolve this.
Change Streaming Settings in Your Encoder
If you are using a third-party encoder, or decide to use a Custom quality in Livestream Producer or Livestream Studio, you can adjust the settings there to match YouTube's settings. This is particularly recommended if you are using YouTube's newer 'Stream Now' option.
First, be sure to review YouTube's recommended settings. Take note of which resolution you wish to stream at and adjust your encoder's settings according to YouTube's recommendations.
Note: Simulcast cannot stream above 720p at this time.
To set a custom quality in Livestream Producer, select 'Custom' from the Quality dropdown menu on the main screen.
To configure the encoder's settings, click 'Preferences,' then 'Video.'
To adjust audio settings, navigate to the 'Audio' tab.
Change Basic Ingest Settings in YouTube
If you are streaming via YouTube Events (instead of the "Stream Now" option), navigate to your event's 'Live Control Room.'
Click 'Ingestion Settings.'
Under 'Basic ingestion,' select the bitrate & resolution setting that matches the highest quality you are streaming at.
For example, if you are using a Livestream encoder (Livestream Producer, Livestream Broadcaster Pro, etc.) and the highest quality you have selected includes HD, you should select 720p.
- High = 480p
- Normal = 360p
- Mobile = 240p