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Livestream Studio Input Source Troubleshooting

Last updated on Sep 30, 2014 03:52PM EDT

If you are unable to receive a video signal in your Studio software please make sure you confirm the following:

Are you using a Blackmagic capture device?
Livestream Studio only accepts video signals from certified Blackmagic Design capture devices. If you are using a non-Blackmagic device there is a chance your signal will not appear in the software.

Certified Blackmagic devices:

PCIe - DeckLink Quad, DeckLink SDI, DeckLink Duo, DeckLink Optical Fiber, DeckLink Studio, Intensity Pro, DeckLink HD Extreme 3D, DeckLink 4K Extreme
 

USB 3.0 - UltraStudio Mini Recorder, UltraStudio Pro, UltraStudio SDI, Intensity Shuttle, ATEM 1 M/E, ATEM 2 M/E


Thunderbolt - Intensity Shuttle, UltraStudio 3D, Intensity Extreme, UltraStudio Express, UltraStudio Mini Recorder and Mini Monitor, UltraStudio 4K



Do you have the latest version of the Blackmagic Design drivers?
Drivers found on the Blackmagic Design package discs are often out of date as Blackmagic frequently releases updates. Please be sure you are using the latest version of the Blackmagic drivers, which you can download at
blackmagicdesign.com/support
-Select your Computer Type (Windows) in Step 1
-Select your Series (Decklink, Intensity, etc) in Step 2
-Select your Product in Step 3
-Click Search
-Download the latest 'Desktop Video' for Windows and run the file

Are you getting a video signal in Blackmagic Media Express?
Click the Start button and search for Media Express, then click Blackmagic Media Express to open the program. Select the 'Log and Capture' tab to display the video input. Click Edit on the menu bar at the top of the program and select 'Preferences', then confirm that your Project Video Format matches the format of your video source.



If you receive a video signal in Media Express, you should check Studio's video format settings. If you do not receive a video signal in Media Express, confirm you are connected to the correct input and your camera is configured properly.



Does Livestream Studio's video format match your input source?

Open Studio's Preferences by clicking the Gear icon at the top right hand side of the program window. Click the 'General' tab at the left hand side of the Preferences window, and choose the video format that matches your input source's format. Please note that all your input sources should match Studio's video format setting.



Are you connected to the correct input of your Blackmagic device?

Generally, Blackmagic Design doesn't specifically mark the input/outputs of the device on the actual hardware. Please check your capture device's documentation to confirm the proper input.

Is your camera configured properly?
Many cameras with multiple output formats allow you to define your specific output method. Check your camera's settings to confirm your are properly configured for HD-SDI, HDMI or analog, depending on your input to the Blackmagic Design device.

Does your camera output to an external display?
Connect the camera's output to an external display such as a monitor to verify the video signal. If you do not receive a signal, try a new wire of the same type or double-check your camera's settings.

If all of the above fail please contact Livestream Support by going to Livestream Studio™ settings and navigating to the Support tab. You will find contact information and your Support PIN there. You can also find instructions in the support.txt file on your USB dongle.
newsupport@livestream.com
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