Phone Support is open closed
Call using PIN Sign up for a Premium or Enterprise Plan to access Livestream Phone Support Phone support is available 7 days a week, 9:30am to 8:30pm EST
Phone support is available 7 days a week, 9:30am to 8:30pm EST

How can we help you?

Support / Viewer FAQ/ What Kind of Internet Connecti...

What Kind of Internet Connection Do I Need to View?

Last updated on Sep 16, 2015 10:53AM EDT

We recommend viewing Livestream from a wired connection with a download bandwidth of at least 700Kbps. If the event producer is encoding at a higher bitrate you will likely need a higher speed.

To test your speed, go to Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. Make sure to choose the closest city to where you are located.

As a general rule your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view.

Related Article: Does My Browser Require Any Plug-Ins?
Related Article: Internet Explorer Compatibility
Related Article: What Browsers Are Supported?
Related Article: Can I View Livestream on a Mobile Device?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found